Support | The Wey co

TERMS & CONDITIONS

1. Introduction
Welcome to The Wey Co. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, you accept these terms and conditions in full. Do not continue to use The Wey Co if you do not accept all the terms and conditions stated on this page.
2. Definitions

Website refers to The Wey Co.
User refers to any individual accessing or using our website.
We/Us/Our refers to The Wey Co.
Products refers to the items available for sale on our website.

3. Use of Website
By accessing our website, you warrant and represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
4. Products and Pricing
All products and prices listed on our website are subject to change at any time without notice. We strive to display our products and descriptions as accurately as possible. However, we do not warrant that the product descriptions, prices, or other content on the website are accurate, complete, reliable, current, or error-free.
5. Orders and Payment
By placing an order, you agree to purchase the product(s) in accordance with these terms and conditions. All orders are subject to availability and confirmation of the order price. We accept payment via major credit/debit cards and other payment methods as indicated on the website.
6. Shipping and Delivery
We aim to ship products promptly after the order is confirmed. Shipping times may vary based on your location and shipping method selected. Any delivery dates provided are estimates only, and we are not responsible for any delays. We comply with the Australian Consumer Law in the case of delayed delivery or non-delivery.
7. Returns and Refunds
We hope you love your purchase, but if you are not completely satisfied, we accept returns within 30 days of delivery. Products must be returned in their original condition and packaging. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product. Our returns and refunds policy complies with the Australian Consumer Law, ensuring you are entitled to a remedy for faulty goods.
8. Limitation of Liability
To the extent permitted by law, The Wey Co will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website or products, even if we have been advised of the possibility of such damages. This clause does not limit your rights under the Australian Consumer Law.
9. Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
10. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.
11. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately. It is your responsibility to review these terms and conditions regularly.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of Australia.
13. Contact Information
If you have any questions about these terms and conditions, please contact us at:
The Wey Co
Email: support@theweyco.com

Privacy

1. Introduction
At The Wey Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process to ensure your shopping experience is worry-free.
2. Return Eligibility
To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging.
Returned within 30 days of the delivery date.

3. Non-Returnable Items
Certain items are not eligible for return, including:

Gift cards.
Downloadable software products.
Perishable goods such as food, flowers, newspapers, or magazines.
Personal care items such as toiletries and cosmetics.

4. How to Return an Item
To initiate a return, please follow these steps:

Contact Us: Email us at returns@theweyco.com with your order number and reason for return.
Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
Package Your Item: Securely pack the item in its original packaging and include the RMA number inside the package.
Ship Your Return: Send the package to the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@theweyco.com.
7. Return Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Faulty Products: If the item is defective or damaged due to our error, we will cover the return shipping costs.

8. Late or Missing Refunds
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at returns@theweyco.com.
9. Australian Consumer Law
Our Returns Policy is in addition to your statutory rights under the Australian Consumer Law. If a product you purchase fails to meet a consumer guarantee, you are entitled to a remedy such as a repair, replacement, or refund.
10. Contact Us
If you have any questions about our Returns Policy, please contact us at:
The Wey Co
Email: returns@theweyco.com

Returns

1. Introduction
At The Wey Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process to ensure your shopping experience is worry-free.
2. Return Eligibility
To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging.
Returned within 30 days of the delivery date.

3. Non-Returnable Items
Certain items are not eligible for return, including:

Gift cards.
Downloadable software products.
Perishable goods such as food, flowers, newspapers, or magazines.
Personal care items such as toiletries and cosmetics.

4. How to Return an Item
To initiate a return, please follow these steps:

Contact Us: Email us at returns@theweyco.com with your order number and reason for return.
Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
Package Your Item: Securely pack the item in its original packaging and include the RMA number inside the package.
Ship Your Return: Send the package to the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@theweyco.com.
7. Return Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Faulty Products: If the item is defective or damaged due to our error, we will cover the return shipping costs.

8. Late or Missing Refunds
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at returns@theweyco.com.
9. Australian Consumer Law
Our Returns Policy is in addition to your statutory rights under the Australian Consumer Law. If a product you purchase fails to meet a consumer guarantee, you are entitled to a remedy such as a repair, replacement, or refund.
10. Contact Us
If you have any questions about our Returns Policy, please contact us at:
The Wey Co
Email: returns@theweyco.com

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Terms and conditions

TERMS & CONDITIONS

Website refers to The Wey Co.

User refers to any individual accessing or using our website.

We/Us/Our refers to The Wey Co.

Products refers to the items available for sale on our website.

Privacy

1. Introduction At The Wey Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process to ensure your shopping experience is worry-free. 2. Return Eligibility To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In its original packaging.

Returned within 30 days of the delivery date.

3. Non-Returnable Items Certain items are not eligible for return, including:

Gift cards.

Downloadable software products.

Perishable goods such as food, flowers, newspapers, or magazines.

Personal care items such as toiletries and cosmetics.

4. How to Return an Item To initiate a return, please follow these steps:

Contact Us: Email us at returns@theweyco.com with your order number and reason for return.

Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.

Package Your Item: Securely pack the item in its original packaging and include the RMA number inside the package.

Ship Your Return: Send the package to the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@theweyco.com. 7. Return Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Faulty Products: If the item is defective or damaged due to our error, we will cover the return shipping costs.

8. Late or Missing Refunds If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company; it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

Returns

1. Introduction At The Wey Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process to ensure your shopping experience is worry-free. 2. Return Eligibility To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In its original packaging.

Returned within 30 days of the delivery date.

3. Non-Returnable Items Certain items are not eligible for return, including:

Gift cards.

Downloadable software products.

Perishable goods such as food, flowers, newspapers, or magazines.

Personal care items such as toiletries and cosmetics.

4. How to Return an Item To initiate a return, please follow these steps:

Contact Us: Email us at returns@theweyco.com with your order number and reason for return.

Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.

Package Your Item: Securely pack the item in its original packaging and include the RMA number inside the package.

Ship Your Return: Send the package to the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@theweyco.com. 7. Return Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Faulty Products: If the item is defective or damaged due to our error, we will cover the return shipping costs.

8. Late or Missing Refunds If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company; it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

THE WEY CO.

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1. Introduction
At The Wey Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process to ensure your shopping experience is worry-free.
2. Return Eligibility
To be eligible for a return, your item must be:

3. Non-Returnable Items
Certain items are not eligible for return, including:

4. How to Return an Item
To initiate a return, please follow these steps:

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@theweyco.com.
7. Return Shipping Costs

8. Late or Missing Refunds
If you haven’t received a refund yet:

1. Introduction
At The Wey Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process to ensure your shopping experience is worry-free.
2. Return Eligibility
To be eligible for a return, your item must be:

3. Non-Returnable Items
Certain items are not eligible for return, including:

4. How to Return an Item
To initiate a return, please follow these steps:

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@theweyco.com.
7. Return Shipping Costs

8. Late or Missing Refunds
If you haven’t received a refund yet: